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Covid-19 update: Announcements

     ‘We at Prospects Development Services intend to continue to provide the full range of consultation services during the Coronavirus pandemic. We have already put in place measures to maintain a healthy environment for all staff and clients. We will continue to adapt and adjust our procedures as guidance changes. Please contact us on +4477 337 82193 to ensure business continuity. Booking can be arranged for future training by telephone, Skype or WhatsApp.’

Communication and Assertiveness

Assertiveness is the ability to express yourself and your rights in an open, non-confrontational way. Yet assertiveness does not come naturally because we have all learned passive behaviours to stave off confrontation.

Course Content

  • Different types of behaviour
    - Definitions of behaviour types
    - Recognising aggressive, passive and assertive behaviours
    - Causes and effects of behaviour types
    - Possible causes of different types of behaviours
    - Impact or effects of each type of behaviour
    - Pros and cons of different behaviours
  • Assertiveness and you
  • Personal communication styles
  • Getting our thinking right 
    - Our inner dialogue
    - Managing our inner dialogue
    - Understanding rights and responsibilities
    - Responsibilities of assertiveness
    - Exercises: inner dialogue and rights and responsibilities
    - Positive thinking
  • Body language and assertiveness

Learning Outcomes
The course is designed to give participants the appropriate tools to assert themselves in a wide range of situations at work. They will learn how the proper use of assertive behaviour enables people to deal with work colleagues, clients, suppliers and personal contacts in a way that is productive yet maintains and improves relationships.


NOTE: For our customised events all you need to do is provide us with what you want to achieve or tell us about the training requirements of the group and we will agree on a date, venue and produce a course proposal for you along with the costs. Discounts may be applicable for group booking or early birds.

Event Properties

Event Date 15/06/2020
Event End Date 19/06/2020
Registration Start Date 06/08/2018
Available place 25
Cut off date 12/06/2020
Individual Price £2,200
Luton-London, UK
Luton-London, UK
We are no longer accepting registration for this event
£2,200 25

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